If your business uses NetSuite, we’re confident you’ve made a good choice. However, ensuring the system evolves with your company is just as crucial as the initial setup.
The job doesn’t come to a sudden stop when you hit go-live on your NetSuite ERP, far from it. It needs regular maintenance and ongoing aftercare if it’s to stay efficient and continue to meet your business needs. Here’s why ongoing NetSuite aftercare and support is non-negotiable and how it ensures long-term success.
Aftercare immediately after launching your NetSuite ERP
Once your NetSuite system goes live, it may feel like the hard part is over. However, in reality, the real work is just beginning.
As your users start interacting with the system and your business processes settle in in the first few months, you’ll inevitably encounter unexpected hurdles and roadblocks. Regular system health checks are key to identifying these issues before they disrupt your operations.
SuiteSparke’s expert NetSuite consultants play a vital role in identifying the minor glitches that could grow into more significant problems during this period. These could range from slow system performance to data inconsistencies. If addressed quickly, these problems remain manageable. Left unchecked, they snowball, costing time, money and customer satisfaction. That’s why staying on top of everything with consistent, detailed NetSuite aftercare is so important.
Keeping up with updates and evolving needs
NetSuite usually rolls out big system updates twice a year (in March and September), each packed with new features and improvements. These updates bring untold benefits. But if you aren’t prepared, they might also cause system disruptions, especially when it comes to custom scripts and automation.
SuiteSparkle’s consultants make sure your system is always up to date and fully optimised with every new release. We keep detailed tabs on what NetSuite is planning to do with its updates so we can prepare for the changes as far in advance as possible. Our team handles the testing and configuration of these updates. We’re looking for improved processes and to make sure that no feature breaks while continuing to ensure your business stays aligned with market changes. If something looks like it needs an adjustment to meet NetSuite changes from the update, we’ll chat it through with you. In most cases, these present excellent opportunities for upgrades and security patches.
User training and performance optimisation
The best tools in the world are useless unless you also have highly-trained workers to wield them. A tailored NetSuite ERP is the same. It’s only as good as the individuals who use it. Ongoing end-user training is critical if you’re to make the most of your NetSuite investment.
Nobody likes change. It’s easy for your employees to fall back on outdated practices or overlook new functionalities because they’re unfamiliar with the changes and feel more confident with how they used to do things.
SuiteSparkle’s team takes the time to help companies continuously train their staff so they know how to optimise your ERP.
As your business grows, so does the volume of data flowing through NetSuite. Over time, performance optimisation becomes a moving target. For instance, the data you worked with a year ago might be trivial compared to the larger datasets you’re processing today. We can work with you to continually adjust performance, particularly around saved searches, reporting, automation and integrations, so your NetSuite system continues running smoothly as your data volume increases.
Choosing the right aftercare partner
So, with all that said, how do you choose the right NetSuite partner to support your business objectives? The answer lies in looking for a proactive service, not just reactive.
It’s tempting to think that aftercare is about only fixing issues when they arise, but a good support partner does much more. In fact, their primary role should revolve around preventing those issues from ever occurring, so they never even have the opportunity to impact your operations.
From post-implementation health checks to system updates and ongoing training, the right aftercare partner will ensure your system keeps working at its best. At SuiteSparkle, we understand your business can’t afford to wait, so we prioritise swift response times that minimise disruption and prevent costly downtime. Our consultants have spent years delving into the depths of NetSuite and, as a result, offer tailored solutions that align with your business requirements. These are far more valuable than one-size-fits-all approaches, which almost anyone could implement. We also bring flexible support models to the table, tailoring our assistance to your needs based on the conversations and planning meetings we have with you. In short, with SuiteSparkle, you can count on a dedicated team that adapts to your evolving needs while keeping your NetSuite system running at its best.
SuiteSparkle is here to help. With years of training and experience dedicated to NetSuite’s complex (yet rewarding) functions, Michaela and her team take the time to get to know you and how your organisation operates. We’ll help you develop a comprehensive strategy to continually improve your workflows and mitigate any challenges as they arise. If your business is ready for ongoing NetSuite aftercare, don’t hesitate to contact us today.